Frequently Asked Questions
Everything you need to know about bringing quality goods into your home.
How do you ensure the quality of your home goods?
We curate our collection from artisans and manufacturers who prioritize durability and timeless design. Each item undergoes a rigorous inspection to ensure it meets our 'Old Faithful' standard of lasting utility.
What are your shipping rates and timelines?
We offer flat-rate shipping across North America. Orders are typically processed within 2 business days and arrive within 5-7 business days depending on your location.
What is your return policy for fragile items?
We accept returns on most items within 30 days of delivery. If a fragile item arrives damaged, please contact our support team with a photo within 48 hours for a full replacement or refund.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and duties are calculated at checkout based on the weight of the order and the destination country.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products sustainably sourced?
Sustainability is core to our mission. We prioritize products made from natural materials and work with partners who utilize ethical labor practices and eco-friendly manufacturing processes.