Returns & Exchanges

At Old Faithful Shop, we take pride in the quality of our goods and want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, we offer returns or exchanges on unused items within 30 days of delivery.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Authorization number.

2

Pack Your Items

Carefully place the unused item in its original packaging, ensuring it is securely padded to prevent damage during transit.

3

Ship the Parcel

Affix the provided shipping label to your package and drop it off at any authorized carrier location.

4

Receive Refund or Credit

Once our team inspects the returned goods, we will process your refund to the original payment method or issue a store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing